Use the Support tickets page to review the status of your support requests and find the tickets you need, using search, filters, and sorting.

Prerequisites

To use Support tickets, ensure ecosio has enabled the Support tickets feature in your Monitor.

Find and review tickets

1. In the Monitor, select Support tickets.
2. Review the ticket list and any summary information shown on the page.
3. To find a specific ticket, use the search field and enter a keyword (for example, a ticket ID or subject).
4. To narrow down the list, apply one or more filters (for example, ticket status).
5. To change the order of results, sort the table (for example, by status or last update).
6. (Optional) To personalise the table layout, reorder columns to match how you want to review tickets.

You’ll see the ticket list update based on your search, filters, and sorting selections.