Submit feedback and view product updates

Introduction

The “News & Feedback” section of the Monitor is intended to allow users to do the following:

• Get all the latest news on what is happening with the Monitor
• Give in-product feedback directly about the experience being had inside the Monitor
• Upvote others’ feedback as it relates to your Monitor experience.

The “News & Feedback” button can be seen below:

Prerequisites

There are a few things to consider when it comes to the “News & Feedback” button:

1. All users have access to it, irrespective of their permissions. For more information about permissions, see Manage company settings.
2. Users, upon logging into the Monitor for the first time, have a user for featurebase created.

Step-by-Step Guide

As mentioned above, the “News & Feedback” button is shown below:

Users can submit feedback, upvote feedback, or get product news accordingly.

Submit and Upvote Feedback

Upon clicking on the button a window will pop up where you can submit your feedback and bugs:

If you select Have something to say?, as listed above, the following text box will appear where you can input your in-product feedback (as shown below):

Once you select Submit Post, the post is moderated by the Monitor team.

When the post is approved, it can be upvoted. By clicking the “Vote Features ⬆️” button, as shown previously, you’ll be able to vote on other posts and share your preference to the Monitor team.

An example is shown below:

Additionally by upvoting, you’ll be asked a question about the importance or timing of the feedback. This is shown below:

By doing this, the Monitor team can help collect and prioritise your feedback when further developing the product.

Product News

Upon clicking the “News & Feedback” button as described above, users can also view the latest updates as they relate to the Monitor. An example is shown below:

Select Continue Reading to get the full update from the Monitor team:

An example of the update is shown below:

This way, you can always keep up-to-date about the Monitor and what we are doing to add value to your experience.

FAQs

Can I as a user unsubscribe from being a user of featurebase currently?

• This is currently not possible. At the same time, do note that the creation of a featurebase user is done with full GDRP compliance in mind.

Are there plans to deliver users product news via email?

• Yes. However at this time, we do not want to spam all users with product news. In the future, we will allow users to opt-in for receiving product news via email.