Reply to a conversation

You can reply to open conversations directly from Conversations so you don’t need to navigate into each ticket.

1. Select Conversations.

2. Select on the row of the ticket you want to view.

3. Select + New Conversation.

4. From the Send to drop-down, select who to assign the conversation to. You can select a colleague, a member of the ecosio team, or a group. The selected assignee will receive an email notification.

5. In the Your comment field, write your comment. You can mention a colleague, a member of the ecosio team, or groups by typing @ followed by their name and then selecting them from the search results. They will receive an email notification.

6. Format the text or insert an image:

   • To make text bold, select the text, then select .
   • To apply italics, select the text, then select .
   • To insert an image, select , then browse to select an image to upload.
   • You can use markdown syntax. For help with using Markdown, select .

7. (Optional) Select Preview to preview your comment.

8. (Optional) Attach a file by doing one of the following:

   • Select the File upload section to browse for and select the file.
   • Drag the file into the File upload section.

   📘

   Notes

   • The maximum file size is 30MB. The following file types are supported: .csv, .doc, .docx, .edi, .edifact, .idoc, .json, .pdf, .ppt, .rtf, .trco, .txt, .x12, .xls, .xlsx, and .xml.

   • You must use the
     

     button in step 4 to add image files. Images can't be uploaded in the File upload section.

9. Select Send.