E-invoice error handling

ecosio performs technical validation checks based on local requirements on every e-invoice before sending it. If the validation fails, ecosio marks the e-invoice as an error, does not send it, and notifies the sender. The sender must correct the invoice in their ERP or business software before resending it. You can review the error message in the Monitor and correct the invoice data in your ERP or business software.

The recipient might reject an e-invoice due to business reasons, for example incorrect prices, quantities, or buyer references. Depending on the country mandate, you might need to report the rejection via e-reporting flows. The mandate might also define how the recipient and sender communicate the rejection.

Correction and cancellation processes also vary by country. Depending on the mandate, you might need to issue a legally defined correction document, such as a corrective invoice or a credit note. The correction document might need to reference the original invoice by including its invoice number. In some cases, you can resend a corrected e-invoice instead of cancelling and reissuing.