You can search, filter, and view all your onboarding and connection tickets from the Onboarding collaboration hub page.

Select a company

To select the company whose tickets you’re viewing:

1. From the company drop-down, select the company you want to view the tickets for.
2. (Optional) If you selected a parent company, select the Include sub-companies checkbox to also view the tickets for its sub-companies.

Searching for a ticket

To search for a ticket, in the Partner matrix grid, enter the name of the EDI partner in the Search company field.

Filter the list of tickets

You can filter the list of tickets by company, status, phase, or due date.

Filter by status, phase, or project

From the Partner matrix grid on the Onboarding collaboration hub page:

1. Select one of the following drop-down lists:
   • Select status
   • Select phase
   • Select project
2. Select the item you want to filter the list by.

Filter by due date

From the Partner matrix grid on the Onboarding collaboration hub page, do one of the following:

• To filter by the start due date, select the Select due date start field and then select a date.
• To filter by the end due date, select the Select due date end field and then select a date.

View a ticket

To view a ticket, from the Partner matrix grid on the Onboarding collaboration hub page, do one of the following:

• To display an overview of the ticket, select the row of the ticket, then do one of the following:
  • Select Close to close the overview.
  • Select Show all details to view the ticket.

• Select on the row of the ticket you want to view.